There are many antivirus tools available online, but none of them can be called perfect and there will always be malicious tools that can go undetected even by the most expensive and popular antivirus tools.
There is also another side of the coin and that is the false positives that are constantly reported by your antivirus tools even if the files are 100% legitimate. However, the judgment on whether a file is genuine or not is definitely tricky to tell the list and you should always pay close attention when handling these files.
These files should be scanned by several different antivirus scanners before deciding that the file is a false positive. The error code that sometimes appears under the message shown in the title is actually produced by Windows, which makes it even more interesting. Follow the instructions below to learn how to handle this error.
- 1Solution 1: Temporarily disable Windows Defender
- 2Solution 2: Add an exception for the folder where the file is located
- 3Solution 3: Problems with Windows Explorer
- 4Solution 4: Problem with Windows backups
Solution 1: Temporarily disable Windows Defender
Since Windows Defender can actually produce some false positives when its settings are configured for full protection, it is normal to expect simple errors like this. However, when it comes to Windows and Windows Defender, there is no effective way to actually run the reported file until Windows Defender is turned off completely.
Make sure you turn it on as soon as possible, as it is always dangerous to leave your computer unprotected for a long time.
- Right-click on the shield icon in your taskbar and click Open.
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- When Windows Defender Security Center opens, click the shield icon below the start button, open the virus and threat protection settings and disable real-time protection and cloud-based protection.
- Navigate to the browser icon (second from the bottom) and disable the Check applications and files option.
- You can also disable SmartScreen if you think it will disturb you during the action you want to perform.
Note : Dont forget to turn on everything you just deactivated by repeating the same process and turning on the components.
Solution 2: Add an exception for the folder where the file is located
If you use several security tools in addition to Windows Defender, you should know that if you disable one of them, the other will start acting up. Luckily, there is a simple solution that consists of simply adding an exception for the file you are trying to execute. If the file is on a removable storage device, make sure the device is plugged in before opening the antivirus screen.
To do this, follow the steps below:
- Open the user interface of your antivirus by double-clicking its icon on the Desktop or by double-clicking its icon at the bottom right of your taskbar.
- The Exception settings are located in different places depending on the different antivirus tools.It can often be found in a simple and uncomplicated way, but here are some locations of the most popular antivirus tools:
Kaspersky Internet Security : Home>>> Settings>>> Additional>>> Threats and Exclusions>> Exclusions>> Specify Trusted Applications>> Add.
AVG : Home>> Settings>> Components>>> Web Shield>> Exceptions.
Avast : Home>> Settings>> Settings>> General>>> Exclusions
In each case, be sure to choose the folder location correctly. Also, do not click on the file directly because most users claim that you should actually select the folder and not the file you want to add to exceptions.
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Solution 3: Windows Explorer problems
It definitely sounds weird, but sometimes even the Windows Explorer process gets flagged as potential malware and prevents you from using your computer properly while displaying the error “The operation did not complete successfully because the file contains a virus”. Since explorer.exe is a genuine Windows process, you may not be able to solve the problem by disabling antivirus or adding explorer.exe to exceptions. Fortunately, there is an even simpler method:
- Search for “Command Prompt”, right-click and select the “Run as administrator” option.Copy and paste the following commands and be sure to click Enter after each one.